Wednesday, April 24, 2024

Emirates unveiled the world’s first check-in assistant robot in Check-in and Travel Stores

Emirates is one of the world’s best carriers, consistently providing excellent customer service. To extend this premium service experience for the customers, Emirates has launched its first check-in and Travel Store. This store lets customers conveniently book travel, check in for flights, drop off luggage, shop for necessary travel items, and save time at the airport to make travel quick and smooth.

Emirates check-in and travel store are at ICD Brookfield Place in Dubai International Financial Centre (DIFC). Customers can self-check in via kiosks at dedicated desks with Emirates agents for seamless service. This store also features the world’s first check-in assistant robot named Sara. It is a portable check-in robotic system.

This robot assistant can match faces to scanned passports, check-in passengers, and guide them to the luggage drop area with a 2.5-meter LCD screen that displays the latest destination content from the Emirates. Customers can deposit their luggage at the store 24 to 4 hours before the flight.

Visitors to these stores can also get expert advice and offers on trending destinations. At the same time, dedicated travel advisors can assist with purchasing tickets for future travel, managing current bookings, purchasing upgrades, selecting preferred seats, and arranging additional luggage if required.

Adel al Redha, Emirates’ Chief Operating Officer, says: “Emirates City Check-In is our latest addition to the Emirates travel experience, showing our commitment to providing customers with an array of check-in options. Our new location is the first ultra-convenient check-in and baggage drop facility conveniently located in the DIFC area. People can avoid busy periods at the airport and minimize queuing.”

“We are pleased to collaborate with ICD Brookfield on this project and look forward to providing our customers with more technology-focused solutions in the future.

Emirates check-in store can be very useful for avoiding queues and saving time at the airport. Using City Check-In and Travel Store, customers can breeze across the airport without worrying about luggage and check-in.