Hyundai launches DAL-e, a highly advanced customer service robot

Hyundai Motor Group has launched the “DAL-e,” a highly advanced customer service robot that independently communicates with people using precise recognition capabilities and mobility functions.

The DAL-e, which stands for “Drive you, Assist you, Link with you-experience,” is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform. The robot can be used, among other things, to serve customers who want to reduce human contact during the COVID-19 pandemic, the company said.

Hyundai launches DAL-e, a highly advanced customer service robot
The robot also provides gestured feedbacks using its movable arms. Credit: Hyundai Motor Group

In addition to understanding the language of communicating with customers and moving around with customers, DAL-e is designed to be attractive to human-like physical shape. It DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels, which accompany customers through the showroom. At the top of their head is a touch screen, where it is possible to obtain additional information about the cars offered in the showroom or technology used.

The DAL-e has four wheels that can move customers to different points as needed. DAL-e (measuring 1,160 X 600 X 600 mm and weighing 80kg) is significantly lighter and more compact compared to other customer service and guide robots in the market.

Hyundai launches DAL-e, a highly advanced customer service robot
At the top of their head is a touch screen purveys entertaining information. Credit: Hyundai Motor Group

They can also express their emotions by interacting with customers by inviting them to take pictures and gestures with their arms moving in response. According to Hyundai, the robot recognizes when someone enters the showroom without a mask and advises to put it on.

Hyundai Motor Group plans to continuously update the DAL-e based on data from pilot operations, perfecting its operational capabilities as an advanced android robot. If the pilot project is successful, the DAL-e robots will appear in other Hyundai and Kia showrooms.

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